Support
1. Customer Support
At Zepnio, we prioritize your experience. Our dedicated support team is here to assist you with any queries or issues you may encounter while using our platform.
2. Support Channels
Email Support: For detailed queries, email us at support@zepnio.com. Our team strives to respond within 24 hours.
Phone Support: Speak directly with our support team by calling +1 257 558 867. Phone support is available Monday to Friday, 9:00 AM to 6:00 PM (EST).
3. Frequently Asked Questions (FAQs)
Visit our FAQ section for quick answers to common questions about sending money, exchange rates, and account management.
4. How to Report an Issue
If you encounter a problem, please provide the following details for a quicker resolution:
- Your full name and registered email address
- Transaction ID (if applicable)
- A detailed description of the issue
- Any relevant screenshots or error messages
- Send the above details to support@zepnio.com
5. Contact Information
- Email: support@zepnio.com
- Phone: +1 257 558 867
- Address: 6th Floor, The Tea Building, 56 Shoreditch High Street, London, United Kingdom
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